San Francisco, CA, US
Summary
Led end-to-end product design for key features within a flagship SaaS platform, significantly improving user engagement and operational efficiency.
Highlights
Spearheaded the redesign of the user onboarding flow, resulting in a 25% increase in first-week feature adoption and a 15% reduction in support tickets.
Developed and maintained a comprehensive design system, accelerating design-to-development cycles by 20% and ensuring brand consistency across 5+ products.
Conducted extensive user research, including interviews and usability testing with 50+ users, to inform product strategy and validate design solutions, reducing redesign iterations by 30%.
Collaborated closely with product managers and engineering leads to define requirements, prioritize features, and deliver high-quality designs for successful product launches.
Mentored two junior designers, providing guidance on design best practices, tool proficiency, and career development, enhancing team capabilities and project delivery.